RETURN & REFUND POLICY

1. GENERAL

At AMORVASKA, we want every customer to be happy with their purchase. Please read our Return & Refund Policy carefully before placing your order.

By completing a purchase through our website, you acknowledge and agree to the terms stated in this policy.

2. RETURN & EXCHANGE ELIGIBILITY

Returns or exchanges are only accepted for items that are:

  • Unused and in their original condition
  • Not damaged, altered, washed or modified
  • Returned with the original packaging, tags and accessories where applicable
  • Accompanied by the original order details or proof of purchase

Items that do not meet these conditions may not be accepted.

3. WRONG OR DAMAGED ITEM

If you receive the wrong product or an item that arrives damaged, please contact us as soon as possible after receiving your parcel.

Please provide:

  • Order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A short video showing the condition of the parcel and product, where applicable

Our team will review the issue and advise you on the next steps.

Please do not use, wash, modify or dispose of the item before we have completed our assessment.

4. CHANGE OF MIND

Returns or refunds due to change of mind, incorrect size selection, colour preference or simply deciding that you no longer want the item are generally not accepted.

Please make sure you have selected the correct product before completing your purchase.

If you are unsure about a product, size, colour or specification, please contact us before placing your order.

5. RETURN REQUEST

All return requests must be approved by AMORVASKA before the item is sent back.

Customers should contact us with their order details and reason for the return.

Do not send any item back without receiving return instructions from our team.

6. RETURN SHIPPING COST

If the return is due to an incorrect item being sent by AMORVASKA or a verified product issue, the return shipping arrangement will be discussed with the customer.

For returns requested for reasons that are not caused by AMORVASKA, any applicable return shipping costs may be borne by the customer.

7. REFUND PROCESS

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

If the refund is approved, the refund will be processed using the appropriate method based on the original payment method and applicable payment provider procedures.

Refund processing time may vary depending on the payment provider and banking system.

8. TOYYIBPAY PAYMENTS

For orders paid through ToyyibPay online banking, approved refunds will be processed according to the applicable payment processing procedures.

The time required for the refunded amount to appear in the customer’s bank account may vary depending on the customer’s bank or payment provider.

9. ATOME PAYLATER PAYMENTS

For orders paid using Atome PayLater, any approved refund or payment adjustment will be subject to Atome’s applicable refund and payment procedures.

AMORVASKA does not control Atome’s processing time or instalment adjustments.

Customers may also need to refer to Atome for information regarding their PayLater payment status.

10. NON-REFUNDABLE ITEMS

The following may not be eligible for return or refund:

  • Items that have been used
  • Items that have been damaged after delivery
  • Items that have been modified or altered
  • Items without original packaging where the packaging is required
  • Items damaged due to improper handling or storage
  • Items returned without prior approval
  • Items purchased during a promotion where the promotional terms state that the item is non-refundable
  • Items that do not meet the return conditions stated in this policy

11. SALE & PROMOTIONAL ITEMS

Certain sale, discounted or promotional items may have different return and refund conditions.

Where applicable, the specific terms of the promotion will apply.

Please check the product or promotional information before completing your purchase.

12. PERSONAL SHOPPER ORDERS

Personal Shopper purchases may be subject to different return or refund conditions depending on the item, supplier and sourcing arrangement.

Before confirming a Personal Shopper order, customers will be informed of any applicable special terms where relevant.

Once a Personal Shopper order has been confirmed or sourced specifically according to the customer’s request, cancellation or refund may not be available.

13. REFUND EXCLUSIONS

Refunds will not be provided for orders where the issue is caused by:

  • Incorrect delivery information provided by the customer
  • Failure to accept or collect the parcel
  • Damage caused after the item was received
  • Normal signs of use or wear
  • Customer preference or change of mind
  • Incorrect product selection by the customer

14. HOW TO CONTACT US

If you would like to request a return, exchange or refund, please contact us before sending the item back.

AMORVASKA

WhatsApp: 017 366 9166
Email: leeliana_ashekin88@gmail.com

Please include your order number and a clear description of the issue so our team can assist you more efficiently.

15. POLICY UPDATES

AMORVASKA reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page and will take effect once posted.